Terms & Conditions
These Terms and Conditions ("Terms") govern your use of the Ruva Web website and any services provided by Max Ranx, LLC dba Ruva Web ("Ruva Web," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Please review it alongside these Terms.
1. Services
Ruva Web designs, builds, hosts, and maintains websites for local service businesses on a monthly subscription basis. Our standard service includes website design and development, hosting, SSL, ongoing edits, domain registration, and support. The specific scope of work will be agreed upon prior to launch.
We reserve the right to modify or discontinue any aspect of our services with at least 30 days' written notice to active clients.
2. No Upfront Payment — Demo Policy
We build a working website demo before any payment is required. You will not be charged until you have reviewed the demo and chosen to launch your site. Once you approve and launch, your monthly subscription begins. No charges are incurred if you choose not to proceed after reviewing the demo.
3. Billing, Subscription, and Auto-Renewal
Our standard subscription is $199.99 per month, billed on a recurring basis beginning on your launch date. Your subscription will automatically renew each month at the then-current rate until you cancel. By starting your subscription, you authorize us to charge your payment method on a recurring basis.
There are no long-term contracts — you may cancel at any time with written notice (email or text is sufficient).
We reserve the right to adjust pricing with at least 30 days' written notice to active subscribers. Continued use of the service after a price change takes effect constitutes acceptance of the new rate.
4. Payment Failures
If a payment fails, we will notify you and retry the charge over a reasonable period. If payment remains unresolved after 14 days, we reserve the right to temporarily suspend hosting and support until your account is brought current. Sites suspended for non-payment for more than 60 days may be taken offline. Reactivation after suspension may require a one-time reactivation fee, which we will communicate in advance.
5. Cancellation
You may cancel your subscription at any time by contacting us in writing (email or text). Cancellation is effective once we confirm receipt. Your service will remain active through the end of the current billing period. We do not offer prorated refunds for partial months. Upon cancellation, your website files will be made available to you upon request for a period of 30 days.
6. Domain Ownership
Domain names registered as part of your service are registered in your name (or transferred to your name upon request). You retain ownership of your domain regardless of subscription status. Upon cancellation, we will provide reasonable assistance to transfer your domain to a registrar of your choice at no additional cost.
7. Client Responsibilities
To deliver your website, we may need content from you — including business details, photos, service descriptions, and any copy you wish to include. You are responsible for ensuring that any content you provide does not infringe on third-party rights and is accurate. We are not liable for errors resulting from inaccurate information provided by you.
8. Acceptable Use
Ruva Web reserves the right to refuse service or terminate this agreement if a client's business or requested content involves illegal activity, infringes third-party rights, promotes hate speech, harassment, or violence, or otherwise conflicts with our policies. We will provide reasonable notice and a refund of any prepaid amounts in such cases.
9. Intellectual Property
You retain ownership of all content you provide to us (text, photos, logos, brand assets) and of the final delivered content on your website (copy, images, brand elements). While your subscription is active, we grant you a license to use the website we have built for you, including its design and underlying code.
Ruva Web retains rights to any proprietary tools, templates, frameworks, and underlying code used to build and operate your site. Upon cancellation, your right to use the underlying website code ends, though you retain ownership of your content and your domain. If you wish to take a fully portable copy of your site upon cancellation, we offer a one-time buyout for a fee, which we will quote upon request.
You may not resell or redistribute our work product without written permission.
You grant us a limited, perpetual license to display your completed website in our portfolio and marketing materials. You may revoke this license at any time by contacting us in writing, and we will remove your work from new materials within 30 days.
10. Edits and Revisions
Active subscribers are entitled to unlimited reasonable content edits — including text updates, photo swaps, hours changes, and similar requests. While we aim to complete most edits within one business day, response times are not guaranteed and may vary based on volume, complexity, and business hours. We reserve the right to define what constitutes a reasonable edit versus a redesign or new feature, which may be scoped and quoted separately.
11. Customer Website Data
Information collected through contact forms, lead forms, or other means on the website we build for you (your "Customer Data") belongs to you. We do not access, use, or share your Customer Data for any purpose other than transmission to you and operation of your site, except as required by law or as described in our Privacy Policy. Your handling of that Customer Data and your relationship with your own visitors is governed by your own privacy policy and applicable law.
12. Hosting, Uptime, and Third-Party Services
We make reasonable efforts to maintain reliable hosting with high uptime. However, we do not guarantee uninterrupted service and are not liable for downtime caused by circumstances outside our control.
Our services rely on third-party providers including but not limited to hosting infrastructure, domain registrars, content delivery networks, analytics, scheduling tools, email services, and payment processors. We are not responsible for outages, errors, or service interruptions originating from these third parties, including cyberattacks or force majeure events.
13. Limitation of Liability
To the fullest extent permitted by law, Ruva Web shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to lost revenue, lost business, lost leads, or data loss. Our total liability in any matter related to our services shall not exceed the total amount paid by you in the three months preceding the claim.
14. Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that our services will meet your specific business objectives, generate a particular volume of leads, calls, or customers, or achieve specific search engine rankings.
15. Indemnification
You agree to indemnify, defend, and hold harmless Ruva Web, Max Ranx, LLC, and their respective officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) content, materials, or information you provide to us; (b) your use of our services in violation of these Terms; (c) any claim that your content infringes the intellectual property or other rights of a third party; or (d) your handling of Customer Data collected through your website.
Ruva Web agrees to indemnify, defend, and hold harmless you from and against any claims, damages, losses, and liabilities arising directly from our own gross negligence or willful misconduct in the performance of our services.
16. Dispute Resolution
We'd rather resolve any issue with a phone call than a lawsuit. If a dispute arises, both parties agree to first attempt to resolve it informally by contacting us directly and giving us a reasonable opportunity to address the concern before initiating any formal proceeding.
If informal resolution is unsuccessful after 30 days, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by a mutually agreed-upon arbitrator in Hamilton County, Ohio, in accordance with applicable arbitration rules. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
By agreeing to these Terms, you waive any right to participate in a class action lawsuit or class-wide arbitration against Ruva Web or Max Ranx, LLC.
Nothing in this section prevents either party from seeking emergency injunctive or equitable relief from a court where necessary to prevent irreparable harm.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Hamilton County, Ohio.
18. Electronic Communications, Transactions, and Signatures
By using our website or engaging our services, you consent to receive communications from us electronically, including via email, text message, or notices posted on our website. You agree that these electronic communications satisfy any legal requirement that such communications be in writing.
You further agree that any approval, cancellation, edit request, or other action submitted electronically — including by email, text, or web form — constitutes a valid and binding agreement to the same extent as a physical written signature. This includes your approval to launch your website and your agreement to begin your monthly subscription.
Records of electronic communications may be retained by Ruva Web and used as evidence of any agreement or transaction between the parties.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. For material changes that affect your subscription, billing, or core service terms, we will provide notice via email to active customers at least 30 days before the changes take effect. Continued use of our services after changes take effect constitutes your acceptance of the updated Terms.
20. Contact
If you have questions about these Terms, you can reach us by phone at (513) 279-2212 (Mon–Fri, 9–5 ET) or through the contact form on our website. For legal notices, please fill out the contact form on our website.